Visa apologises to Olympic fans

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Updated: March 16, 2011

Visa has apologised to sports fans who were unable to book tickets for the 2012 Olympics on the first day they went on sale.

Anyone with a Visa card which expired before the end of August found the ticket website, which went live on Tuesday, could not complete their transactions.

A Visa spokesman said: “We would like to apologise for any inconvenience caused to those cardholders who are having problems applying for London 2012 tickets.”

“While we are aware that cards which expire before August 2011 are not currently being accepted, as a priority, we are working closely with all relevant parties to resolve this issue as soon as possible. It is important to stress that tickets are not issued on a first-come, first-served basis, and any ticket registration taking place by April 26, 2011 will have an equal chance of success in the ballot. For those cardholders who do not wish to wait, there are a number of alternatives including using a Visa prepaid card.”

The website does clearly state that for applications to proceed, Visa cards must not expire before August 2011.The reason behind this is that although fans are booking tickets now, they will only pay for them between May 10 and June 10 and will need their card to be valid at that time. Visa is the only way to pay online for the 6.6 million tickets available. There is a six-week period until April 26 at 11.59pm for fans to apply.

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